FAQs

1. How long does it take to receive my order?

In general, the orders are processed within 24 to 48 hours, the delivery time depends on the shipping method and destination country, normally, it will take about 15 to 30 days. If you do not receive the item after 30 days of shipping, and the tracking information keeps unupdated for a long time, please contact us at info@gulfali.com, we will check for you.

2. How do Itrack my order?

We've actually made this super simple! You can click here to see the status of your order.

3. How do I return the item?

Please refer to our returns policy. Besides, we cannot accept returned products that have been man-made damage.

4. How do I use a coupon code?

We encourage the customers to register our membership, In order to achieve this goal, we offer coupn codes to our registered members. To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order. Coupon code cannot be used for orders already placed.

5.What if the product I received is damaged or missing items?

Please refer to our returns policy. Besides, We cannot accept returned products that have been used or man-made damaged.
You are supposed to report damaged or missing items within 3 business days from the delivery date by contacting us at info@gulfali.com. You need to keep the original box & packing material in the event we open a claim with the carrier. In some cases, we may need a customer's help to confirm what is happening. We appreciate your cooperation and patience through this process.

6.What kinds of payment do we accept?

Our checkout page accepts Visa, Mastercard, Apple Pay, Discover, American Express, and Paypal as forms of payment.

7.When can I get the tracking number of my order?

Normally, we will ship out the orders within 2 working days after payment receipt. In some circumstances, it will take some time for our stripe account or shopify account to receive, since the payment platform needs time to finish the payment process.

8. Why was my order cancelled and refund?

Both Stripe and Shopify has advanced risk alert system, if one specific credit card payment was detected to be high risky payment, and give us high risk alert in the order page, according to our company's policy, we won't ship the order even if not all such orders are real fraud, since we can not verify this. In this situation, if the buyer can not place a new order by a safe credit card, and really want to buy the item, we suggest western union as the payment term.

We have thousands of listings in our shop, the data of product price and shipping cost are all batch processed by app, the original data input is really a complicated work, a few of original data are not correct, such mistakes can be only found when we receive the actual order. If the total order amount is only a little lower than the cost, we will ship the item, but if the cost is much higher than the total order amount, we are afraid that we must cancel the order to make the refund, and modify the wrong data of the specific listing immediately. After order cancellation, we will inform you the correct total cost, if it is acceptable on your side, you are welcome to place a new order.

The fact of sousands of models means a huge stock, the warehouse management is very complicated, even if you can see a few pieces available in stock when you placed the order, but since there are so many buyers shop in our store, sometimes, one or a few of buyers' orders can not be shipped if the limited remaining stock are all shipped out. Re-inventory needs some times, we will contact you to inform you the scheduled availability date of new inventory, if you are willing to wait, we will ship right after the item is available, if you don't want to wait, we will cancel your order and make the refund to you.



https://www.gulfali.com
Contact Person: Tang Zheng
E-mail: info@gulfali.com
Tel: +86-13724367675
Address: D1501, Longhua Apartment, Minqing Road, Longhua District, Shenzhen, China
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